Privacy Policy

Last updated: 2025

This Privacy Policy explains how we collect, use and protect your personal data when you visit coffeeavventura.com or buy from Coffee Avventura, a brand owned by Avventura Global Ltd.

Using this website means you agree to this Privacy Policy.

1. Who we are

Coffee Avventura is operated by:
Avventura Global Ltd
47 Buttercup Road
Plymouth, PL6 8EF
United Kingdom
Email: hello@coffeeavventura.com

For the purpose of UK data protection law (UK GDPR), Avventura Global Ltd is the “data controller” for your personal data collected through this website.

2. What data we collect

We collect and process the following types of personal data:

Information you provide directly

  • When you place an order: – name and surname – billing address and shipping address – email address – phone number (if provided) – order details and purchase history
  • When you contact us by email or through the website: – name (if provided) – email address – the content of your message
  • When you create an account (if this option is enabled): – login details – basic profile information and order history

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address and approximate location
  • browser type and version
  • device type and operating system
  • pages visited, time spent on the site and clicks
  • information stored in cookies (see our Cookie Policy)

We use this data to keep the site secure, improve its performance and understand how visitors use our website.

3. Payment information

When you pay for an order, your payment is processed by third-party payment providers such as Stripe or PayPal (once enabled in the shop).

  • We do not store or see your full card number or CVV.
  • The payment provider processes your card details securely on their own systems.
  • We may receive limited information from the provider (for example, the last four digits of your card and the payment status) so we can confirm your payment and manage your order.

Please check the privacy policy of your chosen payment provider for more details on how they handle your data.

4. How we use your data

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To manage payments, refunds and returns
  • To communicate with you about your order, questions or support requests
  • To maintain and improve our website and services
  • To protect our website from fraud and abuse
  • To comply with legal obligations (for example, tax and accounting rules)

If we ever decide to send marketing emails or newsletters, we will only do so:

  • with your explicit consent, or
  • where we have a legitimate interest and the law allows it,

and you will always have the option to unsubscribe.

5. Legal bases for processing

We process your personal data on the following legal bases:

  • Contract – to process and deliver your order, handle payments and provide customer service.
  • Legal obligation – to comply with accounting, tax and consumer law.
  • Legitimate interests – to operate and improve our website, prevent fraud and respond to your enquiries.
  • Consent – for optional activities such as certain types of cookies or marketing communications.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to:

  • remember your choices (for example, items in your cart),
  • keep the website secure,
  • measure and improve performance.

Details about the cookies we use and your choices can be found in our separate Cookie Policy.

You can manage your cookie preferences at any time using the cookie banner or settings icon displayed on the site.

7. Analytics and third-party tools

We may use analytics tools (for example, privacy-friendly website analytics or services similar to Google Analytics) to understand how visitors use our site.

These tools may collect information such as:

  • pages visited and time spent on them
  • the links you click
  • device and browser information

Where possible, we use these tools in a way that minimises the use of personal data (for example, IP address masking or aggregated statistics).

8. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy, in particular:

  • Order information – normally up to 6 years, to meet legal and accounting requirements.
  • Customer service messages – typically up to 12 months after resolving your enquiry.
  • Account data – as long as your account is active.
  • Cookie data – according to the lifespan of each cookie (see Cookie Policy) or until you clear your cookies.

When data is no longer needed, we delete it or anonymise it.

9. Sharing your data

We do not sell your personal data. We may share it only with trusted third parties where necessary, for example:

  • payment providers (such as Stripe or PayPal)
  • website hosting and technical support providers
  • email service providers
  • delivery and courier companies (to deliver your order)
  • professional advisers (for example, accountants)

These third parties may only process your data on our instructions and must protect it according to data protection law.

We may also share data where required by law, for example with regulators or law enforcement.

10. International transfers

Our website and servers are primarily located in the UK or EEA.

If any of our service providers transfer personal data outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved by the law.

11. Your rights

Under UK data protection law, you have the following rights:

  • Right of access – to request a copy of the personal data we hold about you.
  • Right to rectification – to correct inaccurate or incomplete data.
  • Right to erasure – to ask us to delete your data in certain circumstances.
  • Right to restrict processing – to request that we limit how we use your data.
  • Right to data portability – to receive your data in a structured, commonly used format, where applicable.
  • Right to object – to object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent – where processing is based on your consent.

To exercise any of these rights, contact us at hello@coffeeavventura.com.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are not happy with how we handle your data. We would, however, appreciate the chance to deal with your concerns first.

12. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction.

No website or online service can be completely secure, but we work to keep your information protected and review our safeguards regularly.

13. Links to other websites

Our website may contain links to other sites. We are not responsible for the privacy practices of those websites. We recommend that you read the privacy policy of each site you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this page periodically to stay informed about how we handle your personal data.

15. Contact us

If you have any questions about this Privacy Policy or how we use your data, contact us at:

Email: hello@coffeeavventura.com

Post: Avventura Global Ltd, 47 Buttercup Road, Plymouth, PL6 8EF, United Kingdom